{"id":2185,"date":"2026-03-09T10:07:00","date_gmt":"2026-03-09T09:07:00","guid":{"rendered":"https:\/\/facts-and-figures.belgiantrain.be\/2025\/performance\/mieux-informer-les-collaborateurs-avec-webe\/"},"modified":"2026-05-06T15:50:11","modified_gmt":"2026-05-06T13:50:11","slug":"innovation-au-service-de-la-sncb","status":"publish","type":"page","link":"https:\/\/facts-and-figures.belgiantrain.be\/2025\/performance\/innovation-au-service-de-la-sncb\/","title":{"rendered":"L\u2019innovation au service de la SNCB"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":46,"menu_order":49,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2185","page","type-page","status-publish","hentry"],"acf":{"contenu":[{"acf_fc_layout":"texte","texte":"<p>L<strong>\u2019innovation<\/strong> joue un r\u00f4le cl\u00e9 dans l\u2019am\u00e9lioration continue des services de la<strong> SNCB<\/strong>. Chaque ann\u00e9e, le p\u00f4le innovation d\u00e9veloppe et teste plusieurs proofs of concept afin d\u2019explorer de nouvelles solutions.<\/p>\n<p>En <strong>2025,<\/strong> deux projets ont franchi une \u00e9tape importante et ont \u00e9t\u00e9 <strong>industrialis\u00e9s<\/strong>:<\/p>\n<ul>\n<li><strong>Mobi2.0,<\/strong> le chatbot destin\u00e9 \u00e0 am\u00e9liorer l\u2019information et l\u2019assistance aux voyageurs , est le tout premier projet d<strong>&lsquo;IA g\u00e9n\u00e9rative<\/strong> \u00e0 grande \u00e9chelle de la SNCB d\u00e9di\u00e9 au service \u00e0 la client\u00e8le. Il sert de mod\u00e8le pour les futures applications d&rsquo;IA au sein de l&rsquo;entreprise. Gr\u00e2ce \u00e0 cet outil, la SNCB continue de d\u00e9velopper un service moderne, fiable et orient\u00e9 client. La technologie est pr\u00eate \u00e0 \u00eatre \u00e9tendue, tant en termes de fonctionnalit\u00e9s que de canaux, et constitue une base pour les futures applications d&rsquo;intelligence artificielle qui verront le jour au sein de l&rsquo;entreprise. Il a \u00e9t\u00e9 d\u00e9sign\u00e9 <strong>4e meilleur bot de Belgique<\/strong> lors de l\u2019\u00e9valuation annuelle de Campfire. Avec un score de <strong>46\/50<\/strong>, cela confirme la qualit\u00e9 et la fiabilit\u00e9 de notre service digital.<\/li>\n<li>Des <strong>\u00e9crans d\u2019information mobiles<\/strong>, d\u00e9ploy\u00e9s lors d\u2019\u00e9v\u00e9nements ponctuels tels que le festival Pukkelpop.<\/li>\n<\/ul>\n<p>Forte des r\u00e9sultats obtenus en<strong> 2025<\/strong>, la SNCB poursuivra ses efforts dans les ann\u00e9es \u00e0 venir afin de renforcer la qualit\u00e9 de service, d\u2019acc\u00e9l\u00e9rer la modernisation de la flotte et de d\u00e9velopper des solutions innovantes au service des voyageurs. Les ann\u00e9es<strong> 2026 et 2027<\/strong> seront notamment consacr\u00e9es \u00e0 la consolidation des performances, \u00e0 l\u2019am\u00e9lioration de l\u2019exp\u00e9rience client et \u00e0 la poursuite des investissements qui pr\u00e9pareront le rail belge aux d\u00e9fis de la <strong>mobilit\u00e9 durable<\/strong>.<\/p>\n","centre":false},{"acf_fc_layout":"media","media":"image","image":2818,"rive":"","size":"small","zoomable":false}]},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>L\u2019innovation au service de la SNCB - SNCB R\u00e9alisations et chiffres-cl\u00e9s<\/title>\n<meta name=\"description\" content=\"L\u2019innovation joue un r\u00f4le cl\u00e9 dans l\u2019am\u00e9lioration continue des services de la SNCB.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/facts-and-figures.belgiantrain.be\/2025\/performance\/innovation-au-service-de-la-sncb\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"L\u2019innovation au service de la SNCB - 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