{"id":2175,"date":"2026-03-09T10:06:59","date_gmt":"2026-03-09T09:06:59","guid":{"rendered":"https:\/\/facts-and-figures.belgiantrain.be\/2025\/performance\/indicateurs-de-performance-en-progression\/"},"modified":"2026-05-06T15:47:49","modified_gmt":"2026-05-06T13:47:49","slug":"voyageurs-plus-satisfaits","status":"publish","type":"page","link":"https:\/\/facts-and-figures.belgiantrain.be\/2025\/performance\/voyageurs-plus-satisfaits\/","title":{"rendered":"Des voyageurs plus satisfaits"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":46,"menu_order":47,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2175","page","type-page","status-publish","hentry"],"acf":{"contenu":[{"acf_fc_layout":"texte","texte":"<p>Le <strong>score moyen de satisfaction g\u00e9n\u00e9rale<\/strong> est en hausse et, en <strong>2025, 68 % des voyageurs<\/strong> ont donn\u00e9 aux services de la<strong> SNCB<\/strong> une note d\u2019au moins 7\/10, contre 65 % l\u2019ann\u00e9e pr\u00e9c\u00e9dente. Les dimensions ponctualit\u00e9, offre de trains et prix, services et outils d\u2019information, info voyageurs et personnel dans les trains s\u2019am\u00e9liorent.<\/p>\n<p>L<strong>\u2019indicateur de qualit\u00e9 du service<\/strong> s\u2019\u00e9l\u00e8ve quant \u00e0 lui \u00e0<strong> 7,26\/10<\/strong>, confirmant une \u00e9volution positive de la perception du service.<\/p>\n","centre":false},{"acf_fc_layout":"media","media":"image","image":2816,"rive":"","size":"small","zoomable":false}]},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Des voyageurs plus satisfaits - SNCB R\u00e9alisations et chiffres-cl\u00e9s<\/title>\n<meta name=\"description\" content=\"Le score moyen de satisfaction g\u00e9n\u00e9rale est en hausse et, en 2025, 68 % des voyageurs ont donn\u00e9 aux services de la SNCB une note d\u2019au moins 7\/10, contre 65 % l\u2019ann\u00e9e pr\u00e9c\u00e9dente.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/facts-and-figures.belgiantrain.be\/2025\/performance\/voyageurs-plus-satisfaits\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Des voyageurs plus satisfaits - SNCB R\u00e9alisations et chiffres-cl\u00e9s\" \/>\n<meta property=\"og:description\" content=\"Le score moyen de satisfaction g\u00e9n\u00e9rale est en hausse et, en 2025, 68 % des voyageurs ont donn\u00e9 aux services de la SNCB une note d\u2019au moins 7\/10, contre 65 % l\u2019ann\u00e9e pr\u00e9c\u00e9dente.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/facts-and-figures.belgiantrain.be\/2025\/performance\/voyageurs-plus-satisfaits\/\" \/>\n<meta property=\"og:site_name\" content=\"SNCB R\u00e9alisations et chiffres-cl\u00e9s\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-06T13:47:49+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/facts-and-figures.belgiantrain.be\\\/2025\\\/performance\\\/voyageurs-plus-satisfaits\\\/\",\"url\":\"https:\\\/\\\/facts-and-figures.belgiantrain.be\\\/2025\\\/performance\\\/voyageurs-plus-satisfaits\\\/\",\"name\":\"Des voyageurs plus satisfaits - 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